Customer Services Officer Jobs

As a Customer Services Officer, you will be responsible for consistently delivering high standards of service to both external and internal customers. Your role will involve ensuring process standardization, timely resolution of issues, promoting a customer-centric culture, and implementing strong operational controls in accordance with the bank’s regulations.

Customer Services Officer Job Requirements

Key responsibilities include:

• Interacting with customers at the branch reception, understanding their purpose of visit, and guiding them to the relevant desk to provide efficient services.
• Adhering to service protocols, service management programs, and monitoring service indicators to achieve the organization’s goal of ultimate customer satisfaction.
• Resolving customer queries, maintaining a customer complaints log book, and following up with customers to ensure their concerns are addressed to their utmost satisfaction.
• Introducing potential new accounts to the bank and providing guidance on procedures and requirements for activating dormant accounts.
• Cross-selling consumer products offered by the bank in line with the provided target sheet.
• Assisting in maintaining the audit rating of the branch and collaborating with stakeholders to address audit objections and observations within the specified timeframe.

Note:

1. Please provide your updated contact details (name, address, phone number, email address) for future correspondence.
2. Regularly check your email inbox for further updates.
3. Candidates with IT skills and a diploma from the Institute of Bankers of Pakistan (JAIBP) will be given preference.

Important Note:

Only short-listed candidates will be contacted through calls, SMS, or email for interviews.

Required Skills: Customer Service Skills, Customer Satisfaction Management, Customer Interaction Management, Customer Relationship Management

Position: Customer Services Officer
Department: Operations
Locations: Islamabad, Faisalabad, Gujranwala, Karachi, Lahore, Mardan, Multan, Quetta, Rawalpindi, Sargodha, Sialkot, Sukkur, Abbottabad, Attock, Badin, Bahawalnagar, Bahawalpur, Chakwal, Dera Ghazi Khan, Fateh Jang, Gujrat, Jhelum, Jhang, Khuzdar, Kohat, Larkana, Mandi Bahauddin, Mirpur (AJK), Mirpur Khas, Muzaffarabad, Muzaffargarh, Nawabshah, Naushahro Feroze, Okara, Rahimyar Khan, Sahiwal, Sheikhupura, Tobatek Singh, Vehari, Mian Walli, Swat, Makran, FR Peshawar

Latest Jobs in Pakistan 2023

Application Deadline: July 21, 2023

Don’t miss this opportunity to join MCB and contribute to our customer service excellence. Apply now for the Customer Services Officer position and explore a rewarding career path!

Note: This job posting is for reference only. To apply and get more information about the position, please visit the official MCB website or follow the instructions mentioned in the job advertisement.

How to Apply for Customer Services Officer Jobs in MCB?

• Visit the MCB Bank website: Go to the MCB Bank website (www.mcb.com.pk) and click on the “Careers” tab located at the bottom of the page.
• Browse the job openings: Look for the job opening(s) that match your qualifications and experience. You can filter the job openings by location, job category, and job type.
• Read the job description: Click on the job title to view the job description, requirements, and responsibilities.
• Click “Apply Now”: If you are interested in the job and meet the requirements, click the “Apply Now” button to start the application process.
• Create an account: If you are a first-time user, you will need to create an account by providing your personal and contact details.
• Complete the application: Fill out the application form, attach your resume, cover letter, and any other relevant documents.
• Submit the application: Once you have completed the application, review it to ensure that all information is accurate, and then submit it.