Customer Account Manager – Remote Work

Contract, Remote/Telecommute
Edinburgh, UK
Posted 3 months ago

We are looking for a motivated and experienced Customer Account Manager to join our team and help us expand into Europe. The ideal candidate will have a strong understanding of customer account management, sales, and tech.

Are you a motivated and experienced individual in Account Management or Sales? Are you looking for an exciting opportunity to join a rapidly growing tech firm? Look no further! Our client, a dynamic and innovative company, is dedicated to providing exceptional services to their clients and is now expanding into Europe next year. They are seeking a talented and proactive Customer Account Manager to join their team and play a key role in their journey towards success.


  1. Develop and maintain strong relationships with clients: Act as the primary point of contact for clients, ensuring their satisfaction with the company’s products and services. Foster lasting partnerships and be the trusted advisor they can rely on.
  2. Provide proactive support and guidance: Understand client needs and actively assist them by identifying upselling and cross-selling opportunities. Go above and beyond to exceed their expectations.
  3. Collaborate closely with the sales team: Work hand in hand with the sales team to align with clients’ goals and objectives. Together, create strategies to achieve client success and contribute to overall company growth.
  4. Analyse client data and metrics: Utilize your analytical skills to uncover trends and patterns from client data. Offer valuable insights and recommendations that drive client success and enhance their business strategies.
  5. Act as a trusted advisor: Understand clients’ business challenges and provide strategic solutions. Be the go-to person for their queries, concerns, and aspirations.


  1. Previous experience in Account Management or Sales: A proven track record in managing customer accounts or sales is essential.
  2. Exceptional communication and interpersonal skills: Effective communication and the ability to build strong relationships with clients are critical for success in this role.
  3. Strong problem-solving abilities and a proactive mindset: Be a resourceful problem solver who can identify and resolve issues promptly. Demonstrate a proactive approach to address client needs and exceed expectations.
  4. Excellent organisational and time management skills: Prioritize tasks effectively, meet deadlines, and maintain excellent attention to detail.
  5. Familiarity with CRM tools: Experience with Customer Relationship Management (CRM) tools will be beneficial in managing client interactions and tracking progress.
  6. Self-motivated and able to work independently in a remote setting: Display self-discipline and the ability to thrive in a remote work environment, taking ownership of your responsibilities.


  1. Fully remote position: Enjoy the flexibility and work-life balance that remote work offers.
  2. Competitive salary: We offer a negotiable salary starting at £24,000 per annum, commensurate with experience and qualifications.
  3. Opportunity for growth: Join a rapidly growing tech firm and contribute to its expansion into the European market. Be part of a company that values innovation and embraces new challenges.
  4. Collaborative and innovative work environment: Work alongside a supportive team in an environment that encourages creativity, collaboration, and personal growth.
  5. Professional development opportunities: Enhance your skills and expertise through ongoing professional development initiatives and training programs.

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Application Process for Customer Account Manager – Remote Work

Join our client’s team today and embark on an exciting journey towards innovation, client satisfaction, and expansion into new markets. Apply now with your updated CV to be considered for this fantastic opportunity. Please note that due to the high number of applications we receive, only shortlisted candidates will be contacted.

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Entry Level


2 years

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